Category: Musings

Happy Anniversary to the love of my life

Nicole Glaros3 Comments


Mark wedding

Yesterday was our anniversary and I’ve spent an entire day trying to figure out words that adequately convey how much I love and admire my husband Mark.  Its times like these that I wish I were a poet.

While we’ve only been married for 7 years, we’ve known each other for 16.  We met on a 30 day NOLS course in the mountains in Washington, and every day since our relationship has only gotten stronger.  Mark is my calm and peace, he is my music, he is my 72 and sunny.  He is my energy source, my source of confidence and purpose.  He is an amazing father to our 2 children, he’s sacrificed everything to give me the opportunities I’ve had in life.  I don’t just love him, I respect him, I admire him, I try to be a little more like him every day, and he makes me a better person.

I love you, Happy Anniversary.

Why women make for better bottom lines

Nicole Glaros4 Comments

I’ve been pulled into a lot of conversations recently around the fundability of women and getting more women involved in tech and entrepreneurship.  Its a topic that’s received a lot of media attention given Marissa’s appointment to Yahoo as CEO while she’s pregnant.  I keep getting asked these questions around “Do women make for good CEOs” and “Are women good investments” and “Can a woman really have a family and be an entrepreneur?”

I thought I’d spend a little brain cycles here talking about my thoughts on this.  My disclaimer is that I’m talking about gross generalizations based mostly on my empirical experience working with and investing in both men and women, and also pulling from my own experience as a female, with 2 small children (11 months and 2.5 years!).  There are exceptions to every generalization.

First of all, a great study called Women at the Wheel came out showing that having women in C level roles or on your Board of Directors make for more profitable companies and better returns for investors.  I love this study, because if anything is going to move the needle for women, it’s this.  Show the industry how ANYTHING positively impacts the bottom line, and needles will be moved.  The results of this study aren’t surprising to me.  There are many reasons I think women make great executives and entrepreneurs.  They include:

  • Women tent to be less risk tolerant than men.  They’ll hedge their bets, create Plans B and C, thus will generally be more prepared when things go wrong.  They’ll step cautiously before making a risky decision and weigh all the options, instead of just charging head-long into it.  So having a mix of men and women making decisions is a great idea – it allows for a more robust plan of attack.
  • As a Part B to “women are less risk tolerant” – that means they’re more conservative.  More conservative with their financial projections, more conservative with performance projections.  This leads to many more pleasant surprises when things are going well, and fewer disappointments when they aren’t.
  • Women tend to be less afraid to ask for help and openly discuss their limitations.  I love this approach because if things are going wrong, or you suck at something, and I don’t know about it, I can’t help you fix it.  Asking for help and being openly honest about your limitations means stronger companies.
  • Women tend to be monster executors and are often more capable of multi-tasking.  I think this is critical to a CEO skill set.  I’d argue that women who have kids are particularly well suited for this role.  If you have kids, you know how to keep multiple balls in the air simultaneously with a watchful eye on all of them, know how to get stuff done quickly and efficiently, and know how to put out fires and remain calm when the shit hits the fan.  As a mom, it happens daily, no – hourly.
  • Because they are generally less ego driven, they’re more about boosting the morale of their team and giving credit to them for things.  I hear “we” much more often than I hear “I”.  They tend to care deeply about their teams and work really hard to ensure their happiness.
  • Interestingly, they tend to undervalue their contributions and work.  This is good news/bad news.  Good news for the investor b/c they won’t have the same salary demands, won’t ask for as high of company valuations, and won’t negotiate as hard.  Investors can get more of the company for less money which means higher returns.  This is clearly bad though for the woman, a weakness we all have to work on.

Some of the negatives about women CEOs

  • Women have babies and are chemically/hormonally oriented around this.  My husband stays at home with our 2 kids.  And when our kids were born, my mom basically lived with us to help care for the infants while I worked.  I figured I wouldn’t ever worry about them because I pretty much had it as good as it gets.  But that wasn’t true.  Women are chemically tied to their children.  When they’re sick or sad, I’m STILL the first one to call the doctor and sit by their side and fret about medicines and dosage and temperatures and everything else.  My husband doesn’t worry about it – he says “yep, they’re sick!” While I’m going through every disease and symptom and possibility in my head and calling the doctor 15 times.  I’ll put everything, EVERYTHING on hold when my kids aren’t well, physically or emotionally.  But flexible workplaces with teams to compensate for family needs don’t just benefit women with kids, they benefit the men too and make for stronger families at home.  And the benefits of having a women CEO far outweigh this one challenge.  This is what it is.  Companies need to just embrace it.
  • Because women are generally more conservative, they tend to think smaller.  I know lots of men that dreamed of being a superhero and saving the world (or destroying it) when they were children.  Most girls don’t think that way.  But having an amazing Board of Directors in place can counteract this.
  • I think women have a harder time letting a bad apple in the company go.  They’ll work really hard to make things right for that person at the expense of the company.  Sometimes, you just need to fire the bad apple and move on.
  • I think generally women aren’t great negotiators.  We think that the world is a just and fair place, that we get what we deserve.  We won’t fight hard for salaries because we think we’re being paid what we deserve.  I heard a great analogy to this – that women are compensated for their performance and men are compensated for their potential.  If this is true, I don’t fault men for this – its women’s fault b/c we don’t fight for it.
  • We tend to be more apologetic, more self-conscious, and less risky than our male counterparts.

Alrighty then, now that I’ve convinced you to put more women in executive and board seats of your company, the key becomes HOW.

  1. First of all, support sport programs for young girls.  Did you know that 80% of all women CEOs in Fortune 500 companies were athletes?  I LOVE this statistic.  I don’t know if its because they have more confidence or are more competitive or are used to performance/working hard/kicking ass…  but who cares.  Let’s help create a pipeline of strong young girls who grow up to be capable, strong women.  Added bonus is that they’re probably less susceptible to violence at home, early pregnancies, and all the other things that can create a vicious cycle.
  2. Secondly, support STEM and specifically girls in STEM programs.  Along these lines – support NCWIT.  It’s a great national program based out of Boulder that works across the country to increase girls involvement in STEM type activities.
  3. Give a woman a chance, but be supportive of her there.  Hire her as CEO even if she doesn’t have CEO experience.  Put her on the Board even if she doesn’t have board experience.  Put resources around her to ensure her success.
  4. Give a ton of visibility to those women who are in the executive roles in your organization.  They make great role models for other women and will be a great example for other companies that don’t have a lot of women represented.  Highlight them in blog posts and newspaper/magazine articles and TV shows, invite them to be keynote speakers. Most women I know aren’t great self-promoters, so they won’t do this naturally on their own.
  5. Create a culture of flexibility in the workplace to ensure women that are also moms are comfortable taking executive rolls.  A woman shouldn’t have to decide between a title and her kids.
  6. Hire women that have been out of the workforce for a while b/c they’ve been raising kids.  Train them.  Put resources into them and support them.  It isn’t a negative that their last “job” was 10 years ago.  I’ve hired 4 women in my life that had been out of the workforce for between 5-10 years.  They were, hands down, some of the best hires I ever made.  They were monster executors, humble, eager to learn and prove themselves, amazing multi-taskers, could handle crisis with ease, didn’t have ego….  They were all rising stars.  And I’d be willing to bet that raising kids is much harder than whatever job you’re hiring them for.
  7. Be a mentor to an awesome woman.  Women need encouragement and support, from both men AND women.  So support  your local badass lady and help get her to the top.

Why you should apply to TechStars Cloud

Nicole GlarosLeave a comment

In Q1 of this year, I had the pleasure of running TechStars Cloud alongside Jason Seats.  It was a crazy time in my life, I was recuriting and going through applications for TechStars Boulder, I temporarily moved my whole family to Texas for the Cloud program, and I had a new baby just barely a month old.

I was really there just to be a resource for Jason as he ran his first program – making sure he avoided the same mistakes we all made our first time through.  I quickly realized that not only did Jason not need my help, but he was going to fast outpace me as a Managing Director.  Let me tell you why Jason makes such an amazing TechStars Managing Director, and how if I were an entrepreneur, I’d take my company through the Cloud program.

  1. Jason’s an entrepreneur himself with a successful exit under his belt.  He’s fought the battle.  He 100% knows what you’re going through.
  2. Jason’s a deep thinker.  (Contrast this to me.  I can think deeply only if you get my attention long enough for me to submerge into your problem).  He thinks about everything.  He looks at it from multiple angles.  He comes up with multiple hypothesis.  He frequently argues with himself until he comes up with a position that he thinks is the right one.  I LOVE this approach in entrepreneurship because he purposefully looks around at all the data and thinks critically before making a recommendation.
  3. He dives in, all the way.  He’ll be in cell ZZ4892 of your spreadsheet if you let him.  He’ll interview hires with you if you want.  He’ll sit on customer calls.  He doesn’t just roll up his sleeves, he puts on the freaking dry suit and gets all the way in.  It’s awesome and inspiring to watch, and his teams love him for it.
  4. He wears his emotions on his sleeve.  So if he’s not happy with you, you’ll know it.  If he’s proud, you’ll know it.  You never have to worry about him “grinfucking” you.
  5. He’ll calls them like he sees them.  This is sort of the same thing as #4.  You can rest assured that he’s being 100% honest with you, at all times, about everything.
  6. He’s not sympathetic, he’s empathetic.  He’ll feel your pain right along with you.
  7. He has the respect of everyone he works with.  EVERYONE.  When we were interviewing him for the position, I tried hard to find someone who would say something negative about him, or say what his weaknesses were.  (I had basically already decided he was our guy, I just wanted to make sure we could build in support around his weaknesses).  I talked to probably 15 people, even ones he didn’t know I was talking with, and not one person said anything bad about him.  And it’s true.  I have zero bad things to say about the guy.  Why is this important?  Because when he picks up the phone to call an investor/mentor/customer/whatever on your behalf, people will answer the phone.
  8. He’s a monster executor.  This actually surprised me about him.  Usually the thinker guys aren’t the executor guys, but he is.
  9. He’s uber-responsive.  I don’t think he ever has more than 3 emails in his inbox.  It stresses him out to see that little red number there.  Don’t believe me?  Send him an email and test it.  I bet he responds within minutes.
  10. He wrangled mentors like the best of us.  He’s great at getting the mentors bought in, participating, and deeply engaged.  Just awesome.
  11. He’s a software engineer.  He speaks your language and can help think through architecture, scaling, and more.
  12. He’s instinct and gut on things is spot on, even on the business side.
  13. He talks in metaphors.  I love this quality.  It’s hilarious and awesome and creative.  I miss the daily metaphor from Jason.

Jason is going to kill me when he reads this.  But this isn’t to flatter Jason.  This is to spread a little of the Jason magic to entrepreneurs that aren’t sure the Cloud program is the right one for them.  I bet that it’s the best thing you ever do for your startup.  Hurry – early application deadline is October 14th, with the final deadline being November 4th.  Apply now!

 

Come say hi in California

Nicole Glaros1 Comment

I’ll be in the San Fran area next week for a blur 2 days.

On October 18th, I’ll be a judge for CloudScale in SunnyVale.   Then on October 19th, I’ll be a judge for G-Startup at the Global Mobile Internet Conference (GMIC) in Silicon Valley.

Seems like I’m doing a ton of judging recently (see most recent post on StartupWeekend EDU).  I like judging, it’s fun and easy.  But one thing I don’t like about it is that I don’t get to spend a lot of time getting to know the teams.  That’s the problem with a pitch

competition, we’re focusing exclusively on the viability of the idea.  But as you know from earlier rants, I think the likelihood of success is tied to team by about 90%.

However, I’m looking forward to both events. They both have great speaker lineups and look to be full of great content.  If you’re at either one, come say hi!

 

 

Innovation in education via StartupWeekend EDU

Nicole GlarosLeave a comment

I was a judge at Startup Weekend EDU this weekend – for those that don’t know, its a fun, frantic, sleepless event that last 54 hours where teams try to launch a startup.  This particular one focused on the education space, something that’s been getting more and more of my attention recently.

So let me start with some background info.  I don’t know too many people who aren’t supportive of education, but I don’t know one person who thinks the current state of affairs with education is acceptable.

Soap Box – If it were me, I’d be paying teachers $100+K a year, no tenures, and radically bonusing teachers and principals with highly performing schools.  I’d make the requirements to be a teacher pretty damn high.  I’d radically reduce overhead expenses (read Board of Educations and multiple layers of management).  I’d support the voucher system so parents can take their kid ANYWHERE.  Let the bad schools die off. I would force 100% transparency in dollars spent, testings, curriculums, and hold people accountable for them. And I’d get rid of the unions.  At the bottom line, everything, EVERYTHING is riding on the education of our youth.  Our government, the arts, roads, economics, fresh water supply, whatever – you name it. They’ll be the ones tasked with all of these items in a decade or two, and we should be giving them all the resources to do it better than us.  It is absolutely ludicrous that we have freshly paved roads but our kids education is below par, dare I say abysmal.     End soapbox.

Okay, but clearly everyone wants to see education improve, but its really difficult to do so.  We can’t leave it to the beaurocracy to make the improvements, they move too slowly and their incentives aren’t aligned with success.  I think its the teachers and entrepreneurs who can introduce innovation.  Sites like Kahn Academy are a great example of this.  Therefore, I’m hugely in support of all aspects of entrepreneurship and education – thus the judging of Startup Weekend EDU.

Out of 6 pitches, I saw 4 that I thought could move the needle in the education space.  Wow.  FOUR of SIX.  They had a long way to go and  most of them were just at the concept phase, but that’s impressive.  That’s only one startup weekend (there are dozens), and only one effort targeting innovation in education (I’m sure there are hundreds).  I can feel the ground swell with energy in this space. It’s coming.

Massive props to the organizers of StartupWeekendEDU – they volunteer to do this, and it was a great event.  Especially Dr. Janet Corral, she was warm, welcoming, and a force to be reckoned with (I’m sure you all were, I just got to know her the best!)

My hat goes off to all entrepreneurs and teachers and creative thinkers who are trying to solve the problems in education.  Carry on, and change the world.

Working mama challenge #533

Nicole Glaros1 Comment

Wednesday I flew into and out of Chicago for an investor event (Excelerate Demo Day!).  But working mama challenge #533 almost got the better of me.  My alarm went off at 4am so I could catch a 6am flight.  But we still share a family bed, so my son Jackson decided he wasn’t happy that I was getting up.  I couldn’t spend the time to get him back to sleep because I was riding the line of being incredibly late for my flight.   So I had to get my husband up at 4am to help quiet Jackson to keep him from waking the rest of the house (which included my 2 year old daughter Aleka, my 10 week old niece Lyla, and sister & brother-in-laws Katrina & William).

Now I’m running late.  Very late.  I pull into the parking lot at the airport with 45 minutes till departure.  I sprint through the parking lot to the terminal, in heels, while simultaneously digging for my drivers license.  Of course the security line is long, which only serves to add to my anxiety level.  I get stopped at security because I have an ice pack (I’m still nursing Jackson, therefore I’m pumping, and need to carry a cooler with ice pack when I travel).  I’m already frustrated, mostly with myself for running late, but the TSA guy doesn’t help the situation by saying stupid things like ‘where’s the baby?’ (uh, I wouldn’t have to pump if I had the baby with me) and “good thing your ice pack is still frozen or we’d have to take it from you” (really?  I don’t think so – ice packs melt buddy, it happens, and you’d spoil the milk if you took it, and if you had any clue how much pumping sucks, you would never want to mess with a mama and her pumped breast milk for fear of losing life or limb.)

So after a verbal scuffle with the TSA guy, I arrive at the gate basically as they’re closing the doors to the plane.  At least I made it!

But now that I’m on the plane, I really need to pump before I ruin my only shirt.  And I’m trapped between two beverage carts that are taking forever.  So finally, the flight attendant lets me get up but directs me to the front lavatory.  In the rear of the plane, there are two lavatories, so it goes unnoticed if you take a while.  But at the front, there is only a single lavatory.  I sigh, knowing that people will be waiting for it to free up and it takes me a full 15 minutes to pump, 20 if you include prep time and cleanup time.

So there I am, sitting on the toilet on flight #533, 8 minutes into the pumping (and 7 minutes to go still), and the flight attendant begins to bang on the door.  “Are you okay?” he shouts over the hum of the engine.  “Yes” I reply, hoping he’ll leave me alone.  “Can I get you anything?” he presses.  “Nope, I’m fine, thank you.” I return.  I’m thinking please leave me alone now, embarrassed.  “There are people waiting out here” he pounds.  “I need another 5 minutes” I retort.  “Can you hurry it up?” he continues to push.

At this point in the story, you have to understand how I feel.  I’m sleep deprived, groggy, stressed out, and embarrassed.  But now, I’m pissed because he’s not taking the hint and won’t leave me alone.  “Listen”, I yell.  “I’m pumping breast milk.  Okay?  Your stupid beverage carts trapped people in their seats for over an hour, my boobs started to leak, I’m in my only shirt, I’m headed to a big investor meeting, and I HAVE to finish.  Okay?  Tell the guests I’ll be out momentarily or use the other lavatory”.

Silence from the other side of the door.  “Okay” he says meekly.

When I finally finish and exit the lavatory, he’s still standing there.  I blush.  He blushes, the first passenger in line smirks and avoids my eye contact, and the 2nd passenger in line is a woman and high-fives me.

Great.  Can I just go back into the lavatory and hide until everyone is off the plane please?

So I dedicate this posting, Working Mama Challenge #533 to all mamas that have ever had to pump breast milk on an airplane.

7 steps to startup success

Nicole GlarosLeave a comment

Tomorrow is day 1 for TechStars Boulder 2012, and I’m sitting here this evening putting together the orientation presentation.  My final slide is called the TechStars Survival Guide, and it consists of only a few bullet points.  It strikes me as I finished the slide that they’re not just bullet points to survive TechStars, but on how to radically increase your chances in any startup.  So let me share them with you.

1.  Be intellectually honest.  It basically means you have to know yourself, know what you’re good at and what you suck at.  By identifying what you suck at – you can easily surround yourself with those who have strengths in your areas of weakness.  Being intellectually honest means being open to feedback, even when that feedback is negative.  I’m a firm believer that successful entrepreneurs leverage their strengths and compensate for their weaknesses by hiring the right people.

2.  Deep engagement with mentors.  This is true even for startups not associated with an accelerator like TechStars.  Find mentors, experienced entrepreneurs and leaders who have knowledge in what you’re doing.  By engaging with mentors, you can avoid easy-to-make mistakes.  But the key is to engage with mentors deeply.  Empirical observations suggest that founders who are good at this tend to do much better with their companies than founders who don’t.

3.  Find the truth.  Startups are risky business.  But if you want to radically decrease the chances of failure, engage in lean startup methodologies.  It isn’t about your idea anymore, it’s about what customers are willing to pay for.  I don’t care how good your hunch is, get to the truth by getting feedback from customers early and often.

4.  Prototype rapidly (or my favorite – code badass shit).  Don’t spend months and months building.  Know what a minimum viable product is, build it fast, and get it out there to start generating feedback.  This will help you get to the truth more quickly.

5.  Synthesize data & decide quickly. Many TechStars founders get analysis paralysis as they try to synthesize the sheer volume of feedback they get.  Get data, decide, act.  If you’re wrong, fine, just fix it.  If you struggle to decide, you waste valuable time and it becomes harder to fix a wrong decision (notice I didn’t say bad decision).

6.  Develop a rhythm.  Almost everything we do can benefit from a rhythm.  (I’m still learning this trick).  Everything from code releases, to blogging/tweeting, to email updates to mentors, to staff meetings.  Developing a rhythm will keep you in sync and ensure you don’t forget important stuff.

7.  Do the right stuff, fast.  We’ve all heard the analogy of the jar filled with the big rocks.  Is it full?  Of course.  But then you add smaller pebbles.  Now its full?  Not quite, you can still add sand.  Finally, it’s full… until you pour in water.  The key here is to know the difference between busyness and productivity.  Keep your eye on the big rocks – moving those items forward.  Don’t let the minutiae bog you down (I personally struggle with this one).

Feel free to add tips if you think I’m missing something.

GiveForward on Mother’s Day

Nicole Glaros1 Comment

[cf]givethis[/cf]
Mother’s Day is Sunday, and unforuntately I won’t be spending it with my mom.  I never know what to get her either, she’s the hardest person to shop for.  It was fortuitous that in the process of trying to figure out what to get my mom, I read Brad Feld’s blogpost about paying it forward and helping to alleviate the medical bills of someone you’ve never met.

It really struck a chord with me.  We all need help at some point in our lives, and medical bills are one of the scariest of the threats.  It’s not about the medical bills themselves, but if you have a real illness on your hand, it can be lost wages, travel, childcare, medications… all the things that insurance doesn’t cover.  And that’s terrifying.

So this year, in honor of my mom, the most generous person I know, I’m donating money to Justin, a guy from TX who discovered he has testicular cancer. My mom would help him if she could.  I think she’d rather give someone a gift like this than get flowers anyway.

If you aren’t sure what to get your mom this year, try GiveForward.  Find a person to help, and just help.

Thanks Mom for teaching me to be a good person!

 

 

The Thank You Card

Nicole GlarosLeave a comment
The art of the thank you card has largely gone by the wayside, which is unfortunate because I love them.  We’re all so busy, that just to take the time to hand-write a note, find an envelope (just in case you forgot what one was), and even get a stamp – it speaks volumes and always sticks out in my mind.  Plus 99.99999& of all mail I get are bills, so just getting something truly personal is a breath of fresh air.  I just wanted to give a public shoutout to the teams at Lasso, Doccaster, MyReci, and Insatiable Genius for the fun thank you cards and gifts.  You’re awesome.